This Privacy Policy explains what personal data pk10 collects from players across Pakistan, how that data is used, who it may be shared with, and what rights you hold over the information pk10 stores about you.
Before reading the full policy, here is a plain-English summary of the six principles that guide every data decision pk10 makes.
pk10 collects the minimum personal data required to operate your account, verify your identity, process PKR transactions, and comply with licensing obligations. We do not collect data for its own sake.
All data transmitted between your device and pk10's servers is protected by TLS encryption. Personal data at rest is stored in encrypted form on access-controlled infrastructure. Your pk10 login credentials are stored as salted hashes — never in plain text.
pk10 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks. Your data is used exclusively to operate and improve your pk10 experience and to meet legal obligations.
You have the right to access, correct, export, and in certain circumstances delete the personal data pk10 holds about you. pk10 responds to all verified data rights requests within 30 calendar days of receipt.
pk10 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our gaming licence and applicable legal obligations. Specific retention periods are documented in Section 8 of this Policy.
In the event of a personal data breach that poses a risk to your rights, pk10 will notify affected players and the relevant supervisory authority within 72 hours of becoming aware of the incident, consistent with our licensing obligations.
pk10 ("we", "us", "the Platform", or "pk10") operates the online casino and sports betting service available at pk10.lat. As part of operating that service for English-speaking players across Pakistan, pk10 necessarily collects and processes personal information about registered players and site visitors.
This Privacy Policy ("Policy") describes in detail what personal data pk10 collects, the purposes for which that data is processed, the legal bases on which processing rests, how long data is retained, and the rights available to individuals regarding their data. This Policy applies to all pk10 players, prospective players, and visitors to the pk10 website, wherever they are located in Pakistan — whether in Karachi, Lahore, Islamabad, Faisalabad, or any other region.
This Policy should be read alongside the pk10 Terms & Conditions. By registering a pk10 account or continuing to use the pk10 platform, you acknowledge that you have read and understood this Policy.
pk10 is the data controller in respect of the personal data processed under this Policy. As data controller, pk10 determines the purposes and means of processing personal data collected through the pk10 platform. For all data protection enquiries, players may contact the pk10 support team using the details set out in Section 15 of this Policy.
pk10 operates under an internationally recognised gaming licence. As a condition of that licence, pk10 is subject to data protection obligations, including requirements relating to the security, accuracy, and lawful processing of player personal data.
pk10 collects personal data in the categories described below. Not all categories apply to every player — the data collected depends on which Services you use and how you interact with the platform.
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Account registration and KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Account registration and profile updates |
| Financial Data | JazzCash account number, EasyPaisa wallet, bank account details (HBL, UBL, Meezan), USDT wallet address, transaction history, deposit and withdrawal records in PKR | Cashier operations and KYC |
| Account Data | Username, encrypted password, account balance, bonus status, wagering history, session records | Platform use and login |
| Technical Data | IP address, device type, browser, operating system, screen resolution, connection type | All platform visits |
| Usage Data | Pages visited, games played, bet amounts, session duration, click paths, search queries within the platform | Platform use |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cooling-off periods, problem gambling flags | Responsible gaming tool usage |
The majority of the personal data pk10 holds about you is provided directly by you during the account registration process, KYC verification, payment channel setup, customer support interactions, and responsible gaming requests.
pk10 automatically collects technical and usage data when you visit the pk10 website or use any pk10 service. This includes IP address logging, device fingerprinting for fraud prevention, session recording for security purposes, and cookie-based analytics as further described in Section 10.
pk10 may receive data about you from the following third-party sources:
pk10 uses personal data for the following purposes:
pk10 processes personal data on one or more of the following legal bases depending on the specific processing activity:
pk10 does not sell your personal data. pk10 may share personal data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
pk10 retains personal data for as long as necessary to fulfil the purposes described in this Policy. The following retention periods apply as general guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Gaming licence and AML obligations |
| Financial transaction records | 7 years after each transaction | Financial regulatory requirements |
| KYC documents | 5 years after account closure | Gaming licence and AML obligations |
| Customer support records | 3 years after the interaction | Dispute resolution and quality assurance |
| Responsible gaming records | 5 years after account closure | Licensing compliance and player protection |
| Technical and usage logs | 12 months on a rolling basis | Security monitoring and fraud prevention |
| Marketing preferences | Until opt-out or account closure | Consent-based processing |
After retention periods expire, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
pk10 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no platform can guarantee absolute security. If you become aware of any suspicious activity on your pk10 account, please contact support immediately via live chat.
pk10 uses cookies and similar tracking technologies on the pk10 website. The following categories of cookies are in use:
You may control non-essential cookies through the cookie preference panel accessible from the pk10 website footer. You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of specific pk10 features.
Depending on applicable law, you may have the following rights in relation to the personal data pk10 holds about you. To exercise any of these rights, contact pk10 support with a verifiable request. pk10 will respond within 30 calendar days.
Request a copy of the personal data pk10 holds about you, including account records, transaction history, and KYC data.
Request correction of inaccurate personal data pk10 holds about you. Update your name, address, or contact details through Account Settings or via support.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that pk10 restrict processing of your data in certain circumstances — for example, while the accuracy of data is under dispute.
Request your personal data in a structured, machine-readable format where processing is based on your consent or contract performance.
Object to processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests.
pk10 does not knowingly collect or process personal data from individuals under the age of 21. The pk10 platform is strictly for adults aged 21 and above. If pk10 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account permanently closed.
If you are a parent or guardian and believe a minor has created a pk10 account or provided personal data to pk10, please contact pk10 support immediately via live chat or at [email protected]. pk10 will investigate and respond within 48 hours.
pk10 may transfer personal data to servers or processors located outside of Pakistan in connection with cloud infrastructure, KYC verification services, and fraud prevention systems. Where such transfers occur, pk10 takes steps to ensure that appropriate data protection safeguards are in place, including standard contractual clauses and data processing agreements that bind recipients to data protection standards consistent with pk10's licensing obligations.
pk10 does not transfer personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguarding measures.
pk10 may update this Privacy Policy from time to time to reflect changes in the Services offered, applicable legal requirements, or data processing practices. When material changes are made to this Policy, pk10 will notify registered players via email to their registered address and will update the "Last Updated" date displayed at the top of this page.
The continued use of pk10 Services following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you should discontinue use of pk10 and may request account closure in accordance with the Terms & Conditions.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how pk10 handles your personal data, please contact the pk10 support team:
pk10 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with pk10's response to a privacy concern, you may escalate the matter to the supervisory authority designated by pk10's licensing jurisdiction.
Our support team is available 24/7 to help with data access requests, account queries, and anything else related to your pk10 experience. We are here for players across Pakistan — in Karachi, Lahore, Islamabad, Faisalabad and beyond.